What is ReelMe's refund policy?

ReelMe applies a non-refundable policy for digital purchases by default. This applies to subscriptions, purchased credits, and paid features once they have been delivered to your account, except in the limited cases described below.

You can review the full Terms of Service for the complete policy.

When we may issue a refund

We'll consider a refund in these cases:

1. Duplicate charge — you were billed twice for the same purchase due to a verified billing error.
2. Service never delivered — a verified technical failure on our side prevented access, and we can't resolve it in a reasonable time.
3. Eligible refund request submitted within the refund window — refund requests should generally be submitted in writing to support@reelme.art within 7 days of the charge, together with sufficient information for investigation. Exceptional cases may still be reviewed individually.

Canceling is not refunding

Canceling your subscription stops future renewals but does not refund past charges or unused time. You'll keep access until the end of your current billing period.

See how to cancel your subscription for steps per platform.

About chargebacks

⚠️ We always prefer to resolve issues directly with you. Filing a chargeback before contacting support may delay resolution. Please reach out to us first — most issues can be resolved within 24–48 business hours.

For full terms, see our Terms of Service.