Refunds

Our refund policy and how to request one.

• What is ReelMe's refund policy?

  ReelMe applies a non-refundable policy for digital purchases by default, with limited exceptions for duplicate charges and verified service failures.

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• How do I request a refund?

  Refund requests go through the platform that processed your purchase — Apple, Google Play, or Stripe (web). Steps and templates for each below.

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• I requested a refund — when will I get it?

  Refund processing time depends on the platform that handled your purchase. Apple, Google Play, and Stripe each have their own timeline and process.

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• I was charged twice — what do I do?

  Being charged twice usually means a temporary authorization that will drop off, or a genuine duplicate charge — here's how to tell which is which.

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