My credits were deducted but no image was generated

We're sorry if this happens. Credit deductions without a successful generation are usually caused by a technical glitch — and we'll make it right.

What to do first

1. Check your gallery — sometimes the image generated successfully but didn't display in time. Look in ReelMe → My Profile → All / Photo / Video
2. Refresh the app by closing and reopening it
3. Check your internet connection — a dropped connection can interrupt delivery

If the image is truly missing

Contact our support team and we'll fix the problem and restore the affected credits to your account.

Email support@reelme.art and include:

• Your ReelMe account email
• A clear description of the problem, plus the date and approximate time of the failed generation
• A screenshot of your credit balance (before and after, if available)

📌 If we confirm the failure was caused by a technical issue on our side, the affected credits will be restored to your account shortly after verification. Our support team typically reviews technical credit issues within several business days.

Want background on how credits work? See what are credits and how do they work?.